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Billing: Renew platinum plans multiple times in the same month
in progress
Jeremy Brunet
The largest plan offered today is 800K but in my case, and I might not be alone, it's not enough.
Today's billing system make us use a turnaround by downgrading/upgrading back & forth between the 2 top plans so we can keep operating.
If by any (bad) chance, you re-subscribe to the same plan after reaching your operations limit, it disables all others plans (why?!), push back your subscription original end date one month later AND leave you with no operations! It's a total non-sense!
You must let us renew whenever we want a subscription to get immediately the ops we're short on for the month.
Example :
1/1/2020: I subscribe to a platinum plan that runs until 2/1/2020
1/15/2020: I run out of ops, I renew my platinum plan -> I get my 800K ops immediately + push back my subscription end date from 2/1/2020 to 2/15/2020.
Today when you do that, you get no ops AND push back your subscription end date to 2/1/2020 to 3/1/2020! So you can do anything (except buying 10K extra ops which is ridiculous when you blow 800K in 2 weeks...), meaning you're expected to wait until 2/1/2020 to start using your next 800K ops!
Urgent fix needed here.
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AndyDaSilva52
Pay as you Go makes more sense:
It'll be great to pay per additional operation when renew the subscription, maybe as an option instead of buying additional packs of 10k ops
Michal Masa
in progress
Ondrej Gazda
Hey, Jeremy. You are right, our billing system is not optimal in your situation, and it will be fixed very soon. It will be possible to purchase the same plan again in the same month.
However, for your situation, the custom plan is the best solution. As you are already in touch with our team, you will find the way together.
Thank you and sorry for the inconvenience.
Francesco Ricci
Might be a dumb question, but did you try asking for an Enterprise custom plan?
Jeremy Brunet
@Francesco Ricci: No I didn't, I gradually upgraded my plans over the months until reaching the limits with Platinum. Somebody's from the support offered me to estimate a tailored plan but still, the actual billing system doesn't make any sense. Nobody should be asked to find & use turnarounds when it comes to billing.