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Zendesk: Side conversations
complete
Timothy Sabelanga
"Hi Integromat-Team,
Zendesk offers Side Conversations after upgrading the account and to have those available via API/a Zendesk module would be very useful. I found this API documentation here: https://developer.zendesk.com/api-reference/ticketing/side_conversation/side_conversation/#create-side-conversation
Best regards
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Tereza Klobouckova
complete
Hello Makers,
Side conversations are available.
Thank you and happy automating.
The Make Team
Tereza Klobouckova
Merged in a post:
Zendesk: Support of side conversations
Jakob Lipke
Hello, Zendesk provides the functionality (after upgrading) of using side conversations. To have this option available via the "update ticket" module could be really useful when sending out one message to the customer and another from the same ticket to another person.
Tereza Klobouckova
in progress